Customer Services & Sales Training 12 Nov 2014 “Are you ready for the Holiday Season?”

1George Business Chamber in association with Training Answers presents 

Customer Services & Sales

Date:                         12 November 2014

Time:                         08:00 for 08:30 to 13:00

Venue:                      Protea Hotel King George

Cost:                          R300 per person

Facilitator:               Hermien du Plessis

RSVP booking:        Mary Anne, or call her on 044-874 3349

At the end of the workshop delegates will be able to:

  • Understand the competitive advantage of excellent customer service and achieving customer satisfaction
  • Understand the power of the customer
  • Recognise that your business has both external and internal customers
  • Understand your customers’ expectations
  • Understand the importance of your role in the organisation
  • Successfully engage in interaction with customers
  • Realise how important it is to treat customers well so that they feel that you and your business are genuinely interested in them
  • Improve your communication skills
  • Improve your listening skills
  • Handle different types of customers
  • Turn complaints into opportunities by handling complaints in a positive and constructive manner
  • Use the correct telephone etiquette
  • Understand the customer’s buying decisions
  • Acquire selling skills that win sales
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